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Front Office Supervisor | The Darling

Apply now Job no: 519089
Work type: Permanent Full-Time
Location: Sydney
Categories: Front Office, Management

Front Office Supervisor | The Darling



Rated 5-star 3 years in a row by Forbes Travel Guide, The Darling is now seeking a Front Office Supervisor with previous working experience within a five-star luxury accommodation.


The Darling is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating, three years in a row. As such we have a continuous commitment to delivering bespoke, memorable experiences to each and every guest.

We are seeking a full time Front Office Supervisor with previous experience within a five-star hotel. For you to be considered for this role you will command a confident, professional and welcoming personality.


  What does a day in the life of a Front Office Supervisor look like?

  • Leading, motivating and engaging our Front Office Agents (FOA) to continuously deliver the best service to our guests
  • Coordinating daily operations and delegating tasks accordingly
  • Supervise the team to ensure the professional, efficient and effective operation of the Front Office team
  • Assist the Front Office Manager in the training and development of the Front Office team
  • Proactively seek opportunities to create thrilling and memorable guest experiences
  • Responding to guest feedback and implementing changes to prevent reoccurrence
  • Demonstrate a thorough knowledge of front office operations including back of house


About you

•       Previous supervisory experience in a 5-star luxury hotel/hospitality environment

•       Previous supervisory experience in a customer service role

•       Excellent verbal and written communication skills

•       Knowledge in Opera System

•       Second language (e.g. Mandarin or Cantonese) is advantageous

•       Unlimited Australian working rights

Sound like the role you've been waiting for? Apply now and take advantage of staff benefits such as free shift meals, discounted parking, free light rail (between Central and The Star), discounted rates for our restaurants/retail outlets and plenty of learning and development opportunities!


If you are ambitious and driven and want to be a part of Australia's ultimate entertainment destination, apply now!




Advertised: AUS Eastern Daylight Time
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