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Night Audit | Overnight Front Office Agent

Apply now Job no: 519108
Work type: Permanent Full-Time
Location: Sydney
Categories: Guest Relations, Front Office

About the Company

The Star Entertainment Group’s (TSEG) vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options.

About the Role

We are currently seeking a permanent Overnight Front Office Agent at our prestigious hotel, The Star Grand Hotel & Residences.

  • Deliver service beyond guest expectations
  • Provide an efficient and timely Check-in and check-out
  • Assist in guest bookings and enquiries
  • Accurate process of payments (e.g. upfront room payment, mini bar & In Room Dining cost)
  • Updating guest details in an accurate and timely manner
  • Promptly assist with guest enquiries and preferences

Who we are looking for?

  • Solid experience in a similar role within 5-star hotel industry or at a reputable luxury brand (ideally within Guest Services and/or Guest Relations)
  • Full Australian Working rights with no restrictions
  • Ability to work on a 7-day rotating roster
  • Ability to speak a second language in Asian dialect is advantageous
  • Previous knowledge and experience in using Opera system is ideal
  • Display strong communication, problem-solving skills and attention to detail

Benefits of working at The Star

  • Free light rail from Central Station to The Star
  • $10 staff parking
  • Free meals on shift
  • Laundered uniform
  • Extensive training and career development
  • Discounts across The Star’s hotels and restaurants

Creating thrilling experiences for our guests is at the heart of everything we do at The Star and there are endless opportunities for people with all levels of hotel or luxury customer service experience, from seasoned professionals to hotel school graduates

Permanent residents only, no sponsorship is available for this opportunity.

If you are a hospitality student looking for your final industry placement, clearly state your internship dates & graduating year in an updated CV.

Advertised: AUS Eastern Daylight Time
Applications close:

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